Buying a point of use filter system like a countertop drinking water filter or shower filter, while not an impulse buy, certainly is not quite the financial commitment that a whole house filter can be. Most people decide to purchase one of our whole house filters because it ends up being a cheaper option in the long run, it takes less maintenance, or they need a customized solution for specific water problems like well water or high iron content. But the process doesn’t end with buying the system. Then you have to install the thing!
Warranty and Satisfaction Guarantee
As you may be aware, our Rhinos come with a 3-year warranty and a 90-day Satisfaction Guarantee. If you’re not pleased with your purchase, we’ll refund your money and pay to have it shipped back, no questions asked. But in order to keep your Rhino under warranty, you must have a certified plumber install it.
Finding a plumber
If you don’t already know a local plumber you trust, give us a call. We use Angie’s List to find reputable, knowledgeable plumbers in your area to install your system.
In the video below, we used Excalibur Plumbing in Round Rock, Texas. The house we used already had a water softener in place in the garage, so there was a water loop in place and we did not need to have one created. We had them come out and do an estimate first, and the cost of installation will vary based on where your water comes into your home, what kind of preparation the plumber needs to do, and the plumbing company rates for hours, etc. The installation in the video cost $380, to give you an idea of pricing.
Here’s the video version of how to install the Rhino.
Frequently Asked Questions about the Whole House Rhino filter
Q: How do I know when to replace the filter tanks?
A: According to the EPA, the average American household containing four people uses 100,000 gallons a year. The tanks will filter up to 300,000 gallons, so that means you should replace them every 3 years. Keep an eye on your water meter to determine how much water you use, or you can have a plumber install a gallon meter on your Rhino (they usually cost around $240).
Q: Do I have to replace the tanks every 3 years?
A: We recommend you replace the tanks every 3 years or 300,000 gallons. There’s nothing saying you have to, but the warranty expires after 3 years, so it’s a good idea to keep up to date. Also, once you hit 300,000 gallons, the filters don’t work as well. When you purchase a new set of filter tanks, the warranty starts over again for 3 more years, and your filter will remove the bad stuff at the optimum rate.
Q: Can I put the filter outside?
A: The filter must be installed away from direct sunlight, and the unit must be protected from extreme cold or heat. For best results, install it indoors (garage) or build a cover for it outside.
Q: Do I need a plumber to install it? How about to replace the filter tanks?
A: Yes, a certified plumber should install your whole house filter. If someone else installs it, your warranty is void. Your replacement tanks and pre-filters, however, do not need to be installed by a certified plumber: you may replace them yourself.
If you have more questions, ask in the comments, and we’ll answer them!